GET
/
v1
/
conversations
List All Conversations
curl --request GET \
  --url https://api.trata.ai/v1/conversations \
  --header 'Authorization: Bearer <token>'
[
  {
    "orgId": "org.1726902940.GZChqlpU",
    "prospectId": "pro.1731301754.OZSMSU1S",
    "source": "35.191.28.74",
    "sourceType": "BROWSER",
    "aiAgentId": "aia.1726903132.obUuT7vM",
    "transcriptText": [
      {
        "speaker": "AI",
        "message": "Hi, thanks for calling the Restaurant. I am Sophia, the Restaurant manager powered by AI, how may I assist you today?",
        "timestamp": "2024-11-11T05:06:21.049339",
        "message_id": "dia.1731301581.gTtTGu8J"
      },
      {
        "speaker": "USER",
        "message": "Hey.",
        "timestamp": "2024-11-11T05:06:31.737515",
        "message_id": "Hey."
      },
      {
        "speaker": "USER",
        "message": "What do you actually do?",
        "timestamp": "2024-11-11T05:06:33.756877",
        "message_id": "What do you actually do?"
      },
      {
        "speaker": "AI",
        "message": "Hi there! I'm Sophia, your virtual receptionist at Cote Korean Steak House. I'm here to help with table reservations, taking food orders for pickup or delivery, and providing information about our restaurant. How can I assist you today?",
        "timestamp": "2024-11-11T05:06:45.615287",
        "message_id": "dia.1731301593.fT6cGFVG"
      },
      {
        "speaker": "USER",
        "message": "Okay. So I want to book an order.",
        "timestamp": "2024-11-11T05:06:51.225919",
        "message_id": "Okay. So I want to book an order."
      },
      {
        "speaker": "USER",
        "message": "Can you help me with your many options?",
        "timestamp": "2024-11-11T05:06:53.730469",
        "message_id": "Can you help me with your many options?"
      },
      {
        "speaker": "AI",
        "message": "Of course! Let's get started with your order. Could you please tell me which dishes you're interested in ordering from our menu today? This will help me suggest more options or confirm your choices.",
        "timestamp": "2024-11-11T05:06:59.973358",
        "message_id": "dia.1731301613.bsgHIXmI"
      },
      {
        "speaker": "USER",
        "message": "Okay. Can you tell me, like,",
        "timestamp": "2024-11-11T05:07:07.064393",
        "message_id": "Okay. Can you tell me, like,"
      },
      {
        "speaker": "USER",
        "message": "are the menu options you have?",
        "timestamp": "2024-11-11T05:07:08.017518",
        "message_id": "are the menu options you have?"
      },
      {
        "speaker": "AI",
        "message": "Certainly! At Cote Korean Steak House, we offer a variety of delicious Korean-inspired dishes. Could you let me know if you're looking for something specific, or would you like a recommendation?",
        "timestamp": "2024-11-11T05:07:14.763742",
        "message_id": "dia.1731301627.GvyyOv8z"
      },
      {
        "speaker": "USER",
        "message": "Yeah. So recommendation would be helpful, and it has to be, like,",
        "timestamp": "2024-11-11T05:07:23.723846",
        "message_id": "Yeah. So recommendation would be helpful, and it has to be, like,"
      },
      {
        "speaker": "AI",
        "message": "Certainly! At Cote Korean Steak House, we offer a variety of delicious Korean-inspired dishes. Could you let me know if you're looking for something specific, or would you like a recommendation?",
        "timestamp": "2024-11-11T05:07:14.763742",
        "message_id": "dia.1731301627.GvyyOv8z"
      },
      {
        "speaker": "USER",
        "message": "Yeah. So recommendation would be helpful, and it has to be, like,",
        "timestamp": "2024-11-11T05:07:23.723846",
        "message_id": "Yeah. So recommendation would be helpful, and it has to be, like,"
      },
      {
        "speaker": "USER",
        "message": "spicy.",
        "timestamp": "2024-11-11T05:07:24.471512",
        "message_id": "spicy."
      },
      {
        "speaker": "AI",
        "message": "I'd recommend trying our Spicy Beef Bulgogi or the Spicy Korean Chicken Wings. Both dishes pack a punch and are quite popular. Would you like to place an order for either of these spicy options?",
        "timestamp": "2024-11-11T05:07:31.442200",
        "message_id": "dia.1731301644.Ez3q1ui5"
      },
      {
        "speaker": "USER",
        "message": "Oh, yeah. So, spicy chicken wings that you mentioned.",
        "timestamp": "2024-11-11T05:07:40.424171",
        "message_id": "Oh, yeah. So, spicy chicken wings that you mentioned."
      },
      {
        "speaker": "AI",
        "message": "Great choice! Our Spicy Korean Chicken Wings are a customer favorite. Would you like to go ahead and place an order for those wings?",
        "timestamp": "2024-11-11T05:07:45.458102",
        "message_id": "dia.1731301660.pkrs8vlF"
      },
      {
        "speaker": "USER",
        "message": "Yes. That's right. Go ahead and place the order.",
        "timestamp": "2024-11-11T05:07:51.744204",
        "message_id": "Yes. That's right. Go ahead and place the order."
      },
      {
        "speaker": "AI",
        "message": "Great! I'll place the order for our Spicy Korean Chicken Wings. Could you please provide your name, phone number, and whether this is for pickup or delivery?",
        "timestamp": "2024-11-11T05:07:57.954998",
        "message_id": "dia.1731301671.xmruoj53"
      },
      {
        "speaker": "USER",
        "message": "Yes. So I'll pick it up. My phone number is",
        "timestamp": "2024-11-11T05:08:05.574647",
        "message_id": "Yes. So I'll pick it up. My phone number is"
      },
      {
        "speaker": "USER",
        "message": "96260",
        "timestamp": "2024-11-11T05:08:07.455466",
        "message_id": "96260"
      },
      {
        "speaker": "USER",
        "message": "12778.",
        "timestamp": "2024-11-11T05:08:08.983412",
        "message_id": "12778."
      },
      {
        "speaker": "USER",
        "message": "And my name is Hari.",
        "timestamp": "2024-11-11T05:08:10.966606",
        "message_id": "And my name is Hari."
      },
      {
        "speaker": "USER",
        "message": "And my name is Hari.",
        "timestamp": "2024-11-11T05:08:10.966606",
        "message_id": "And my name is Hari."
      },
      {
        "speaker": "AI",
        "message": "Thank you, Hari! Your order for our Spicy Korean Chicken Wings is confirmed for pickup. It will be ready in the next 30-45 minutes. You will receive a confirmation text shortly. Is there anything else you'd like to add to your order?",
        "timestamp": "2024-11-11T05:08:19.965214",
        "message_id": "dia.1731301690.DkHamrVu"
      },
      {
        "speaker": "USER",
        "message": "Nothing. All good. Thank you.",
        "timestamp": "2024-11-11T05:08:28.021255",
        "message_id": "Nothing. All good. Thank you."
      },
      {
        "speaker": "AI",
        "message": "Thanks for calling us, you have a great one! Bye",
        "timestamp": "2024-11-11T05:08:29.093613",
        "message_id": "dia.1731301709.wcahGaIm"
      }
    ],
    "transcriptSummary": "The caller, Hari, called to place an order at Cote Korean Steak House. He requested recommendations for spicy menu items and chose the Spicy Korean Chicken Wings for pick-up. His phone number is 96260-12778. The order is confirmed for pickup within 30-45 minutes.",
    "transcriptRecordingUrl": "https://storage.googleapis.com/trata-staging-recordings-storage/org.1726902940.GZChqlpU/fil.1731301754.8FQUmNBJ.mp3",
    "timestampStart": "2024-11-11T05:06:20.733912",
    "timestampEnd": "2024-11-11T05:08:41.585099",
    "conversationAnalytics": {
      "summary": "The caller, Hari, called to place an order at Cote Korean Steak House. He requested recommendations for spicy menu items and chose the Spicy Korean Chicken Wings for pick-up. His phone number is 96260-12778. The order is confirmed for pickup within 30-45 minutes.",
      "action_items": [
        "Confirm the order for Hari and prepare the Spicy Korean Chicken Wings for pickup.",
        "Send a confirmation text to Hari about his order."
      ],
      "is_audio_consent_given": false,
      "email_address_of_caller": "hari@gmail.com",
      "name_of_caller": "Hari",
      "phone_number_of_caller": "96260-12778",
      "address_of_caller": "123, Main Street, New York, NY, 10001",
      "sentiment_of_caller": "positive",
      "prospectStatus": "SERVICE_ORDER_PLACED"
    },
    "status": "active",
    "createdBy": "trata-system",
    "createdAt": "2024-12-06T19:23:38.618331",
    "updatedBy": "trata-system",
    "updatedAt": "2024-12-06T19:23:38.618332"
  }
]

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Query Parameters

search_by
string | null

Field name to search by

search_value
string | null

Value to search for in the specified field

status
string | null

Filter by status

sort_by
string | null

Field to sort by

sort_order
enum<string> | null
default:asc

Sort order (asc or desc)

Available options:
asc,
desc
skip
integer
default:0

Number of records to skip

Required range: x >= 0
limit
integer
default:100

Maximum number of records to return

Required range: 1 <= x <= 100

Response

200
application/json

List of conversations retrieved successfully

The response is of type Conversation · object[].